Last Updated: December 25, 2025
Redimo is operated by TF Labs
Redimo is a desktop application for Redis and Valkey database management. Our refund policy applies to Redimo Pro license purchases as outlined in the Terms & Conditions.
Refunds are considered on a case-by-case basis. To be eligible for a refund, users must meet certain criteria, such as non-usage of Pro features, technical issues preventing use of the application, or discrepancies in service delivery. Refund requests must be made within 14 days of purchase.
Refund requests must be submitted via email to support@redimo.dev. Please include your license key, transaction information, and a detailed reason for the refund request.
Redimo will evaluate each refund request within 5 business days. We reserve the right to request additional information to process the refund.
Approved refunds will be credited back to the original payment method. The time frame for the refund credit may vary depending on the payment provider (Paddle).
Certain services may be non-refundable. These include, but are not limited to, licenses used extensively after the 14-day period and special promotional offers.
Redimo reserves the right to modify this Refund Policy at any time. Users are encouraged to review the policy periodically.
If you have any questions or concerns regarding this Refund Policy, please contact us at support@redimo.dev.
This document is subject to the governing laws of the Republic of Korea and any disputes will be resolved under the jurisdiction of Korean courts.