Last Updated: December 25, 2025
Redimo is operated by TF Labs
Thank you for choosing Redimo! We are committed to protecting your privacy and providing you with a positive experience while using our service.
This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our Redimo desktop application.
a. Personal Information
- When you purchase or activate Redimo Pro, we collect personal details such as your name, email address, and license key. This information is used to manage your license, provide customer support, and communicate important service updates.
b. Usage Data
- We collect anonymized information on how you use Redimo, including but not limited to feature usage patterns and application performance metrics. This data helps us understand user behavior, improve our service, and develop new features that meet your needs.
c. Technical Information
- When you use Redimo, we may collect certain technical information from your device, such as operating system version and application crash reports. This information is used for maintaining the security and performance of our service, as well as for analytical purposes to enhance user experience.
d. Connection Data
- Redimo stores your Redis/Valkey connection configurations locally on your device. Connection passwords are securely stored in your operating system's keychain (macOS Keychain, Windows Credential Manager, or Linux Secret Service). We do not have access to your connection credentials or the data stored in your Redis/Valkey servers.
a. To Provide and Maintain Our Service
- We use your information to ensure the seamless operation of Redimo, including license validation and ensuring our application's stability and security.
b. To Improve and Personalize Your Experience
- Your usage and technical information help us understand how our service is being used, enabling us to tailor Redimo more closely to your needs and preferences.
c. For Customer Support and Communication
- We use your personal information to respond to your queries, troubleshoot problems, and inform you of any changes or updates to our service. This includes sending you technical notices, updates, security alerts, and administrative messages.
d. For Payment Processing
- Billing information is used exclusively for processing payments for Redimo Pro licenses. Payment processing is handled by our payment provider (Paddle) and we do not store your payment card details.
e. To Enhance Service Development
- We analyze anonymized usage data to identify trends, which aids in the development of new features and improvements to Redimo, ensuring our service meets your evolving needs.
f. For Legal Compliance and Protection
- We may use your information to comply with applicable laws, respond to legal requests, and protect the rights, property, or safety of Redimo, our users, and the public.
a. Service Providers and Partners
- We share information with trusted third-party service providers to perform tasks on our behalf, such as payment processing (Paddle), email delivery, and customer service.
b. Legal Requirements and Safety
- Your information may be disclosed if required by law, subpoena, or if necessary to enforce our policies, protect our rights, safety, or property, and respond to emergency situations or protect the safety of any person.
c. Business Transfers
- In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the deal. We will notify you of any such deal and outline your rights regarding your information.
We implement industry-standard security measures to protect your information. Connection passwords are stored in your operating system's secure keychain. However, no method of transmission over the internet or electronic storage is 100% secure.
We may update this Privacy Policy to reflect changes in our services or legal requirements. We will notify you of any significant changes via email or through the Redimo application.
If you have any questions or concerns regarding this Privacy Policy, please contact us at support@redimo.dev.
By using Redimo, you agree to the terms outlined in this Privacy Policy. Thank you for choosing Redimo!